Party Definitions and Introductory Terms. The operative parties referred to in this Agreement are as follows:

Introduction: This document set out our complaints policy. If you are a User of our Sites, this Complaints Policy forms part of your agreement with us.

Who we are and how to contact us: our Sites operated by SMY-Web, Inc. and Millennium TGA, Inc. We may be contacted via our Support Website at our directly via email at

Interpretation: In this Complaints Policy, defined terms have the same meanings given to them in the Terms of Use for all Users. In addition, the term "business days" means any day which is not a Saturday, Sunday or public holiday in USA.

Who can use this Complaints Policy? Whether or not you are a User of the Site, you can use this Complaints Policy to alert us to any complaint which you have relating to the Sites.

How to make a complaint: If you have a complaint about the Sites (including any complaint about Content appearing on the Site or the conduct of a User), please send your complaint to including your name, address, contact details, a description of your complaint and, if your complaint relates to Content, the URL for the Content to which your complaint relates.

How we will deal with complaints of illegal or non-consensual Content: Following receipt of your complaint of illegal or non-consensual Content under section 5 above:

Any dispute regarding our determination that Content is non-consensual will be submitted by us to a neutral arbitration association at our expense.

How we will deal with complaints related to copyright infringement: Complaints related to copyright infringement must be submitted in accordance with our DMCA Policy, and we will respond to copyright infringement complaints as set out in such policy.

How we will deal with other complaints: Following receipt of other complaints (including complaints related to other breaches of our Acceptable Use Policy) under section 5 above:

Unjustified or abusive complaints: If you are a User of the Site, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.