Frequently Asked Questions
If your question isn’t listed here, please visit our Grooby Support page where we have more detailed information on all of our products, or feel free to send us a message on our Contact Page.
Grooby Productions is the longest running, and most successful transsexual website company. We started our first site, GroobyGirls (formerly known as Shemale Yum) in 1996 and from there have produced a number of highly successful transsexual websites. You can read our full history here.
Most of our websites operates as a unique entity and we budget for large, quality updates on each site. However, we also have some networked sites such as www.grooby.club that gives access to over a dozen full size websites for a single price. We also have our Asian network at www.asian-tgirls.com and a network of three Brazilian websites at www.brazilian-transsexuals.com.
You can also purchase our Grooby VIP package which gives you access to all our sites for 12 months, plus a TEA Show ticket and giveaways when available. You can read more about it here.
Yes, if you paid by credit card or PayPal, unless you cancel your membership. You can easily do this by going to our Customer Service Page at Grooby Support
Our videos are in MP4 format and stream to all devices. They should play on your device without extra apps or software. If you are having problems streaming please make sure you only have one tab with streaming video open in your browser, if you are downloading anything in the background that can also cause slow playback. If you are on a mobile data plan please make sure you haven’t used up your monthly allowance. You many also want to try selecting a lower resolution stream if you are on a slow connection.
Each of our websites operates as a unique entity. We do have multiple purchase discounts available to you when you join a site, and special offers available at Transporn.Deals. You may also want to take a look at our Discount Ticket deals which allow you to pick and choose your websites at a discounted rate!
Go to Grooby Cancellation, Vendo Support, CCBill Support or Epoch Support (depending on which billing company you used) and follow the instructions. Check if your account is inactive – you won’t be recharged if it is inactive.
Cancel your membership anytime and your password will not expire until the month is up.
No. Your monthly membership will also remain the same while you remain a member. If you cancel and the price has changed you will have to rejoin at the higher price. We’ve had members who have been re-billed over 100 times and they’re still getting charged the old price.
Simply go to Grooby Support and follow the links, you can also contact our Grooby customer service agents there.
Everywhere. Clubs, internet, newspaper adverts, word of mouth, many come directly to us. We are always looking for new models all over the world, please visit Opportunities Page for more information.
No. We have a massive tour area and do not offer trial memberships. We are more than happy to refund you though if you find you have been charged incorrectly or there is another billing issue.
If it’s feedback or pertains to the models or the website, please put it in the Grooby Forum, or email at admin@grooby.com. If you have a membership or account problem please visit Grooby Support
Please visit our Opportunities Page which has full details on how you can apply!
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